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Orders, refunds, and claims

Search orders, send tickets, admit attendees, and handle refunds and changes.

Find an order​

Search orders in the promoter tools.

Cancel before capture​

You can cancel an order that has not been captured yet.

Refunds​

You can refund an order from the promoter tools. This is separate from a patron refund request, which arrives as a claim first.

Staff exchange and modify​

Staff can exchange or modify tickets on an order. Patrons cannot do this themselves — they message you if they need a change.

Send tickets and admit​

Send tickets to the buyer, or admit tickets from the order.

Claims (refund requests)​

When a patron requests a refund, it appears as a claim. Review the claim and refund or otherwise handle it from orders.

On site​

Door staff can search and admit from the GO App.