Privacy Policy
EventLinx (“we,” “us,” or “our”) explains how personal information is collected, used, stored, and protected when you use our services or visit this documentation website. This policy follows PIPEDA (Canada) and aligns with broader EventLinx privacy practices.
This policy is divided into two sections. The first covers the EventLinx ticketing platform and related services, while the second covers this documentation website at docs.eventlinx.com.
By using our services, you agree to the terms described in this policy.
Part A — EventLinx services (platform)
EventLinx operates an event ticketing platform used by organizers and attendees. To provide these services, we collect certain personal and technical information necessary for account management, system operation, security, and legal compliance.
We may collect account details such as names and email addresses, along with event-related data like tickets and registrations. We also collect communications such as support requests, and technical information including IP addresses, browser types, and system usage logs. This helps us maintain performance, security, and reliability across the platform.
This information is used to operate the platform, manage user accounts, process ticketing services, detect and prevent abuse, and meet legal obligations. We do not sell personal information.
All processing of personal data is carried out in accordance with PIPEDA and internal security and governance policies designed to ensure responsible handling of information.
Part B — This documentation website
This section applies only to docs.eventlinx.com, which is primarily an informational website and collects limited personal data.
We only collect personal information that users voluntarily provide, such as a name, email address, or message content when contacting us through forms or inquiries. In addition, we automatically collect basic technical information such as IP address, browser type, device information, pages visited, and time spent on the site. This helps us understand performance, maintain security, and improve reliability.
Cookies used on this site are minimal and are mainly required for basic functionality, security, and session handling. We do not use advertising or behavioral tracking cookies. Users can disable cookies through their browser settings, although some features may not function correctly if they are disabled.
The information collected on this site is used only to operate and secure the documentation platform, respond to user inquiries, and improve site performance and content accuracy. We do not sell or rent personal information.
We may share limited data with trusted service providers such as hosting or security infrastructure partners when necessary to operate the site. Information may also be shared within EventLinx systems for operational purposes or disclosed to legal authorities if required by law. All third parties are required to protect data under appropriate contractual agreements.
Personal information is retained only for as long as it is needed for operational, security, or legal purposes. Once no longer required, it is securely deleted or anonymized where possible.
Data may be processed in Canada or in other countries where EventLinx or its service providers operate. When data is transferred internationally, appropriate safeguards are applied in line with PIPEDA requirements.
We use reasonable security measures to protect information, including encrypted connections (HTTPS), access controls, system monitoring, and secure infrastructure practices. While no system can be completely secure, we take steps to reduce risk and protect data appropriately.
This website is not intended for users under the age of 13, and we do not knowingly collect personal information from children. If such data is identified, it is removed promptly.
We may update this privacy policy from time to time. When changes are made, the effective date will be updated, and significant changes may be communicated through the website. Continued use of the service indicates acceptance of the updated policy.
Definitions
Personal information refers to any data that can identify an individual under PIPEDA.
Usage data refers to automatically collected technical and diagnostic information used for security, analytics, and system performance.